Becoming a Webchat Advisor at Capita:
As a Webchat Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from home with confidence.
What you’ll be doing:
• Deal with customer queries though webchat / social media, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Use your product knowledge to proactively find answers and solve problems
• Work to tight deadlines to ensure all queries are responded to in good time and meet day-today service delivery targets
• Provide administrative support to ensure all queries are correctly logged and updated in line with our processes
• Adhere to data protection and confidentiality laws
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Skills you need to succeed:
•Very good level of English C1 level
• Customer service skill can be an asset
• Excellent PC and data entry skills
• Ability to resolving problems
• Very good organizational skills
• Ability to work shifts: Monday- Friday 9.00-21.00, Saturday 10.00-18.00
What’s in it for you:
• Employee Assistance Program for employees and their families (psychological support) • An extra day off for voluntary activities close to your heart
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to become one of the Internal Trainers
• A multinational environment with strong ties to UK business culture
• LuxMed medical healthcare and Generali group insurance
• Multisport Plus / Classic or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
Please apply through the following link:
https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=dbc3dcacef39468bbb39e175e5a8ba8e