Job ID: 17459

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Static Data team. We add value by creating and maintaining data on individual and corporate clients in various systems. As the Service Operations Officer, you’ll play a valuable role in servicing our clients, as well as expand your knowledge regarding banking products and services.

What you’ll be doing:

  • Taking care of customer access to various systems
  • Managing set ups for forex trading
  • Setting up trading instructions
  • Creating complex reports based on customer portfolios and product data
  • Cooperating with many internal stakeholders with a purpose of ensuring good customer experience
  • Independently and collaboratively analyze existing business processes to find optimization potential

You’ll join a team where everything starts! The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

  • Have an interest in banking products
  • Have continuous learning approach
  • Focus on details combined with seeing wider perspective

Your experience and background:

  • Good knowledge in English (both spoken and written)
  • A natural interest and knowledge of financial markets
  • Educational background in banking, finance, accountancy, mathematics or related studies
  • Analytical and strong problem-solving mindset

If this sounds like you, get in touch!

Next steps

Submit your application no later than 01/05/2023.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.