Service Delivery Manager

As Service Delivery Manager, you will oversee daily communication of large cloud service customers at Digital Workforce and be responsible for Global Service Delivery Management, including day to day operational processes, operational KPI’s and cost assurance according to strategic goals. In addition, you will participate in service process development with other Operations team members. In this role you represent the customer towards the Service Delivery Organization, taking care of Digital Workforce’s commitments to customers.

Your main tasks will include:

  • Maintaining good relationships with the clients
  • Controlling the quality-of-service delivery
  • Ensuring Service Support and Service Delivery processes are in place to meet business needs
  • Enabling the delivery of a high-quality service to end users
  • Identifying growth opportunities within a customer
  • Keeping our customers satisfied and improving the company’s services

To summarise, see the specs below and how to apply. We are filling the position as soon as we find the right person so apply as soon as possible!

What we provide:

  • Super interesting working environment
  • Great, fun team who are true professionals in what they do
  • Growth company committed to learning and involving all team members
  • International company, ability to work with multicultural teams
  • Great benefits package and company culture where caring for each other is key!
  • Encouraging attitude towards learning mindset and self-development
  • Balance between working from home and the office

What we look for:

  • Bachelor’s Degree in Business Administration, Finance, Management, Economics or other relevant degree
  • 2+ years of working experience with vendor management
  • Fluent English – knowledge of another European language would be an asset
  • Experience in operations and customer facing situations addressing regional support engagement

Nice to have:

  • Project Management and ITIL knowledge
  • ISO 20000 knowledge

To apply please go to https://careers.digitalworkforce.eu/jobs/1066542-service-delivery-manager or send your CV to kc@digitalworkforce.com