Job ID: 12465
We are looking for a Process Officer/Process Specialist to join the Team responsible for Payment Investigations.
We are looking for an energetic, open-minded person, with good communication skills who can work together to serve our customers the best service.
This is an opportunity for you to develop your knowledge about banking from backoffice perspective and to join international corporate environment.
Payment Services Investigations DK team is looking for motivated employees to facilitate Investigation processes. Main responsibilities will involve processing, investigating payments. Person will also communicate with the stakeholders, auditors, controllers, and other division personnel. Employee will be responsible for handling cases from area of Investigation e.g Return of funds, Cancellation requests, Cover, Value day adjustment, Exchange/rate mistake.
Enabling great customer experiences requires a team that leads the way in creating first-class service and operations. Passionate people who are eager to learn and committed to doing their best.
That’s where you come in. Working with skilled international teams in a bright, modern office, you’ll provide invaluable support to our Nordic business areas. The pace is quick, the atmosphere lively and collaborative.
There are plenty of opportunities for you to learn and grow as you build your career with us. Will you help us lead the way in becoming the best bank we can be?
Your future responsibilities
You’ll join Payment Services Danish Investigations, where we operate and support customer cross-border payments after their execution.
What you’ll be doing:
-Dealing with different payments types and queries related to them
-Delivering professional business specific services regarding dedicated customer/project
-Investigating and resolving all enquiries received from customers in a timely and professional manner
-Providing additional informationtion needed due to compliance reasons
-Contacting stakeholders in Denmark and foreign banks to clarify issues and solve problems
-Meeting assigned KPI’s according to customer’s needs
-Contributing to improvement of the quality and efficiency of assigned tasks and processes
-Supporting training activities
-Working in a challenging but rewarding environment
The role is based in Łódź. Welcome to a team of people with diversified skills eager to learn, share knowledge and pick up new challenges.
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:
-English level at least B2 written and spoken
-MS Office knowledge
-Analytical thinking
-Able to work well in fast changing environment
-Quick learner, eager to gain new knowledge
-Looking for improvements
-Economic/banking/administrative educational background would be an asset
-At least 2 years work experience in a financial services environment
-Excellent organizational skills and great attention to details;
If this sounds like you, get in touch!
More information
At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 30/09/2022.
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To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.
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