Job ID: 17079
It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking. We are now looking for a Junior Process Officer in Cards Team.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About this opportunity
Welcome to the Disputes – Cards Team 4 team. We add value by handling various processes related to credit and debit cards. As the Junior Process Officer in Cards Team, you’ll play a valuable role in working with interesting process, investigate disputed transactions and work with MasterCard and VISA regulations of chargebacks.
What you’ll be doing:
- Working with disputes process for Norwegian and Swedish customers
- Getting experience in interesting and based on international regulations process
- Creating and updating documentation & procedures regarding assigned tasks
- Contributing to improvement of the quality and efficiency of assigned tasks and processes
- Working in great team and nice atmosphere
The role is based in Łódź.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
- Work well with others and always act with the customer’s needs in mind
- Love learning and trying new things, and you’re excited about bringing your ideas to the table
- Are honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others
Your experience and background:
- English on good level
- Good knowledge of MS Office tools
- Analytical skills
- Will to learn new task and constantly expand the knowledge
If this sounds like you, get in touch!
Next steps
Submit your application no later than 14/04/2023.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.
The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf
We reserve the right to reply only to selected applications.