Job ID: 17425

Would you like to work with Specialists with big experience and become one in the future? We are now looking for a (Junior) Process Officer with Swedish to join our growing Debt Collection unit.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Debt Collection team. We are an integral part of the value-chain handling default and impaired engagements on behalf of Personal Banking and Business Banking. We add value by staying pro-active and securing the highest recovery rate at each stage in the debt collection process. As the (Junior) Process Officer with Swedish, you’ll play a valuable role in establishing relationships and cooperating with partners and stakeholders in Sweden.

What you’ll be doing:

  • Ensuring sustainability of the process and deliver in respect of agreed service level
  • Actively gaining process knowledge to provide required service level
  • Handling routine tasks at the required level of quality and within timeframe by following guidelines/work procedures
  • Identifying and proposing improvement areas within own area of responsibility to improve process efficiency, and to reduce operational risk and cost
  • Representing the unit professionally in order to create good reputation of Nordea
  • Working within Scandinavian environment

You’ll join a high skilled team, collaborate with our stakeholders in the international finance industry and increase your knowledge with the Banking sector. You will be involved in variety of tasks and projects providing high performance for various business areas which create Nordea Future Banking industry. The role is based in Łódź, Warsaw and Gdańsk.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you have:

  • Ability to work as a team player
  • Flexible approach towards changes
  • Ability to solve problems proactively
  • Ambition and a strong drive to continuous development of yourself

Your experience and background:

  • English and Swedish language on good level (at least B2)
  • Good knowledge of MS Office tools
  • No previous banking experience required
  • Very good communication skills and willingness to learn new tasks in a changing international environment

If this sounds like you, get in touch!

Next steps

Submit your application no later than 03/06/2023.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.